Payment and delivery

1. Payment methods

Bank transfer against an invoice for companies and sole traders. The invoice is issued within one working day of the scope being agreed.

Card payment on the site becomes available as acquiring is connected. Until then every order is placed on invoice terms, and this is stated during checkout. Card details are entered not on the site but on the secure page of the bank or payment provider; payments are confirmed through 3-D Secure.

2. Currency and tax

All settlements are in Kazakhstani tenge (KZT). Applicable taxes are shown separately on the invoice issued.

3. Payment schedule

A deposit of 50 percent is payable before work starts. The remaining 50 percent is payable on handover.

For monthly services the billing period is a calendar month, payable in advance by the fifth day of that month.

4. Delivery

Work is delivered electronically: a cloud storage link, repository access, or access to the running system, depending on the service.

The files delivered are those listed under "What you receive" in the relevant service description.

An acceptance act is sent together with the deliverables. The service is treated as accepted if the Client raises no reasoned objection within five working days of the act being sent.

5. File retention

The Provider keeps project source files for at least twelve months from delivery and re-supplies them on request within that period.